Frequently Asked Questions

If you do not already have an account on Smartwebs, please reach out to our front office by phone at 972-372-0752 or email at admin@acceleratedmgmt.com to receive a setup invitation. Please be sure to provide your name, address, and HOA name in your email or be prepared to provide this information when calling. 

Our management team works to respond to all inquiries within 1 business day; our front office aims to provide a response within 2 business days. If your call is missed and you do not leave a voicemail, your call may not be returned. Please note that all inquiries are responded to in the order that they are received, so please do not leave multiple messages regarding the same issue as this can delay response time. 

We encourage homeowners to contact our front office for all inquiries - we pride ourselves in ensuring you are able to speak with someone when you contact us or that you will receive a timely callback. If you have an inquiry that requires the attention of your property manager, you will be directed to their extension and/or provided their email for contact. 

All work order and architectural request submissions will be completed through your portal account on Smartwebs. Utilizing the portal ensures that your property manager and the necessary committees receive these notices. All further communications will be performed through Smartwebs and you will be notified of any changes, additional information requests, and approvals/denials by email. 

We accept payment either online through Smartwebs or by check/money order mailed to our office or your HOA's bank's P.O. box - we do not accept payments by cash or over the phone. To pay online, login to Smartwebs, locate the blue "pay" button and you will be directed to your HOA's bank site. You will be able to complete one-time payments as well as setup recurring payments. Please note that all payment types incur a convenience fee collected by the bank institution and that this fee is higher with debit/credit card payments.